About our service

Mind in Mid Herts and Hertfordshire Mind Network  are working in partnership to provide support to Lister and Watford General Hospital A and E staff to improve crisis care pathways for adults who are experiencing a mental health crisis.

Our A and E Link Workers help adults access alternative mental health crisis support, including our Nightlight Crisis Service. We focus on providing a calmer, quieter environment away from the hospital when it’s needed.

The A and E Link Workers are here to support anyone aged 18+ who is experiencing a mental health crisis.

How Can We Help?

We offer a range of support to meet your needs, including:

  • Time and space to talk
  • Emotional and practical support
  • Information and advice
  • One-to-one listening and support
  • Help to create an action plan, if needed
  • Access to our Nightlight Crisis Services
  • Signposting to other services for help with benefits, housing, employment, and more
  • Referrals to Herts Mind Network, Mind in Mid Herts, and other voluntary sector services
  • Liaison with the Crisis Resolution and Home Treatment Team when appropriate

Areas We Cover

Our workers are based at both Lister and Watford General Hospital A and E Departments.

We support any Hertfordshire resident aged 18+.

Onward Support

Our Nightlight Crisis Cafés and Crisis House provide a safe haven for those in crisis. Whether you need some ‘time out’ or someone to talk to, we’re here to listen without judgement.

The A and E Link Workers are part of the Nightlight Service. They help adults transition from the hospital to a calmer, quieter environment.

At the Nightlight Cafés, we offer:

  • Emotional support
  • Advice and information
  • Help with crisis resolution and coping strategies
  • Practical help, problem-solving, and resilience-building
  • Signposting and onward referrals
  • Intensive non-residential crisis support

How to refer

All referrals to the A and E Link Workers need to come via A and E staff, MHLT and other hospital staff.

The most effective way for clients to directly access our crisis services is through the Nightlight Crisis Service

Please contact us on 01923 256391 or nightlight@hertfordshiremind.org to find out more about the service.